Made-to-Order Suits:
• Due to the bespoke nature of our products, all sales are final.
• Orders cannot be canceled or refunded once production has started.
Alteration Policy:
• Complimentary alteration consultations are available within 30 days of delivery.
• We may reimburse local alteration costs up to £200 (proof of receipt required).
Defective Items:
• If your suit arrives with defects or does not match your confirmed specifications, we will repair or remake the item at no cost. Contact us within 7 days of receiving the suit.
Non-Customised Items:
• Returns are accepted for accessories or non-customised products within 14 days of delivery, provided they are unused and in their original condition.
For any questions or concerns, visit our Contact Us page or email us at Contact@Hakolondon.com