Welcome to Hako London. By accessing, browsing, or using this website, you agree to be bound by the terms and conditions outlined below. If you do not agree with these terms, please discontinue use of the website immediately.

  1. Eligibility to Use the Website
    • This website is intended for individuals aged 18 years or older. By accessing or using the website, you confirm that you meet this eligibility requirement.
    • You agree to provide accurate, truthful, and complete information during registration or when placing an order. Any falsified information may result in order cancellation or account suspension.
  2. Intellectual Property
    • All content on this website, including but not limited to text, images, logos, designs, graphics, videos, and trademarks, is the exclusive property of Hako London or its licensors and is protected by copyright, trademark, and other intellectual property laws.
    • The use of any content for commercial purposes, modification, or reproduction without prior written consent is strictly prohibited.
    • You are permitted to download or print a copy of website materials solely for personal, non-commercial use, provided you do not alter the material in any way.
  3. Product Information and Accuracy
    • Bespoke Nature: All suits are handcrafted and made-to-order, ensuring each piece is uniquely tailored. Minor variations in texture, colour, or design may occur and are not considered defects.
    • While we strive to ensure all product descriptions, images, and prices are accurate, errors may occur. In such cases, Hako London reserves the right to correct inaccuracies, modify or cancel orders, and update the website without prior notice.
  4. Order Placement and Confirmation
    • Placing an order through the website constitutes an offer to purchase. Hako London reserves the right to accept or decline this offer at its discretion.
    • Once your order is placed, you will receive an email confirmation. If payment is not successfully processed, or if there is an issue with your order, we reserve the right to cancel it.
  5. Payment and Pricing
    • All prices are listed in Pound and may include applicable taxes, unless otherwise stated. Shipping costs and potential duties for international orders are calculated at checkout.
    • You agree to pay all fees associated with your order, including taxes, shipping charges, and applicable customs duties.
    • Payment is processed securely through our approved payment partners. Hako London does not store your payment details.
  6. Liability Limits
    • Hako London strives to provide a seamless shopping experience; however, we are not liable for:
    • Delays in production or delivery caused by external factors, including natural disasters, labor strikes, or supply chain disruptions.
    • Differences in colour, fit, or material perception due to screen settings or handcrafted variations.
    • Indirect, incidental, or consequential damages resulting from the use of this website or purchased products.
    • To the extent permitted by law, our maximum liability for any claim, including those related to defective products, is limited to the amount paid for the product in question.
  7. Website Use and User Conduct
    • You agree not to engage in any activity that disrupts or interferes with the website’s operation, including but not limited to:
    • Attempting to hack, introduce malicious code, or breach website security.
    • Using automated tools to scrape or extract data without permission.
    • Uploading or transmitting harmful, defamatory, or illegal content.
    • Any misuse may result in immediate termination of your access to the website and legal action.
  8. Privacy and Data Security
    • Your personal information is collected, stored, and used in compliance with our Hako London.
    • While we take reasonable measures to protect your data, we cannot guarantee complete security. You agree to use the website at your own risk.
  9. Returns, Refunds, and Alterations
    • Made-to-Order Products: Due to the bespoke nature of our products, all sales are final.
    • If there is an issue with craftsmanship or product specifications, we will repair or replace the item at no additional cost. You must report such issues within 7 days of receiving the item.
    • We offer complimentary alteration consultations within 30 days of delivery. Alteration costs incurred at a local tailor may be reimbursed (proof of receipt required).
    • For details, please review our [Returns and Refunds Policy].
  10. Limitation of Website Liability
    • While we strive to maintain the website’s functionality and accuracy, we do not guarantee uninterrupted or error-free access. Hako London is not responsible for:
    • Temporary unavailability of the website due to maintenance or technical issues.
    • Loss of data resulting from your use of the website.
    • Errors or omissions in website content, including pricing, product descriptions, or promotional materials.
  11. Governing Law and Jurisdiction
    • These terms and conditions are governed by the laws of united Kingdom/London. Any disputes arising from these terms or the use of the website shall be resolved exclusively in the courts of United Kingdom/London
    .
  12. Updates to Terms
    • We reserve the right to amend these terms at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the website constitutes acceptance of the updated terms.